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VOICE FOR TEAMS

Your One Stop Shop for Everything Microsoft Teams Phone System

Teams Phone System for Office 365

Microsoft Teams is the fastest growing application in the history of Microsoft. Teams is included in all Office 365 Enterprise plans and most Office 365 Business plans. Companies using Office 365 can now upgrade Teams to a complete cloud-based business phone system.

Teams Phone System Overview

Teams Phone System allows you to replace your existing PBX system with a set of integrated business phone system features tightly integrated with Office 365 and delivered from the Microsoft cloud.

Companies can easily migrate to Teams Phone System simply by adding the appropriate Office 365 licenses, many of which are already included in Office 365 Enterprise plans. For a complete review of the Teams Phone System features and licensing requirements for each type of Office 365 plan, please click here.

End-End

Voice for Teams Solutions and Services

Intelligent Direct Routing

Cost Effective SIP Trunks (Teams Direct Routing) with built in intelligent, advanced call routing

Enterprise Routing & Queuing

Intelligent routing engine providing data directed call routing based on user definable parameters

Teams Deployment Services

End-to-end deployment, customization, training, and support service for Teams Phone System

Omni-Channel Contact Center

Integrated omni-channel contact center including voice, chat, SMS, email, fax & social media

Our Approach

With more than 20 years of experience developing Microsoft-based PBX systems and having deployed thousands of PBX systems, we’ve developed a comprehensive People, Process and Technology methodology ensuring that our customers will experience a smooth migration to Teams Phone System. For Microsoft partners who either recommend or deploy Teams Phone System, our partner program is designed to augment your services based on your individual requirements.

Our solutions portfolio starts with Direct Routing for Teams, utilizing Ribbon’s Microsoft-certified SBC’s, which we deliver as a complete, Azure-based managed service. We’ve also built a user friendly web-based provisioning portal which simplifies the process of porting telephone numbers, choosing new numbers, and configuring users. With Altigen Direct Routing, customers typically realize significant telecom cost savings compared to Calling Plans.

As a long time developer of Microsoft-based communications applications, we also offer a full spectrum of advanced call routing and queuing applications which integrate with Teams Phone System.  Deployed in Azure our applications add critical enterprise communications functionality to Teams Phone System, applications which are essential for many customers to be able to replace their current PBX systems.

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Voice for Teams Benefits

  • Streamlined, Enterprise Call Routing
  • Enhanced Workgroup and Contact Center applications
  • Fully integrated with Office 365 and Teams
  • Complete solution, replaces on premises PBX systems
  • Single vendor for solutions, support and service

A Trusted Microsoft Partner

As a long time Microsoft Partner, our goal is to deliver world class business communications solutions for Microsoft Teams.  We thrive on empowering our customers and partners with integrated, powerful and cost effective communications solutions to extend the capabilities, and enhance the value, of Teams Phone System.

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