Routing, Queuing and Omni-Channel Contact Center Applications

For Microsoft Teams Phone System

Teams Phone System Enterprise Requirements

As companies begin the planning process to replace their legacy PBX systems with Teams Phone System, one of the key issues they must deal with is to ensure that there is no loss in functionality for their critical PBX requirements. Let’s face it, most legacy PBX vendors have been in business for 20+ years, and have built extensive enterprise call routing capabilities into their PBX system – functionality that organizations rely on to meet their business communications requirements. Companies simply can’t afford to lose those critical functions when they migrate to Teams Phone System.

Integrated Applications for Teams Phone System, Deployed in Azure

As a long time developer of Microsoft-based business PBX systems, we not only understand the need for advanced, enterprise-class call routing and queuing solutions, we’ve built them for thousands of companies. Deployed as native Azure applications, our solutions add critical enterprise PBX and advanced call routing Capabilities to Teams Phone System – functionality that most companies consider to be absolutely essential in order to replace their legacy PBX systems.

Teams Phone System Applications, Deployed in Azure

ENTERPRISE CALL ROUTING

Intelligent Call Router enables companies to configure customizable call routing rules based on specified caller data.  Keying on number dialed, caller ID customer number, or other CRM data, calls can be dynamically routed to designated locations, departments or people based on data collected from the calling party.

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WORKGROUP ROUTING AND QUEUING

With its intuitive web-based interface, MaxGroups enables business managers to easily configure and maintain call routing and queuing rules for their departments to ensure your important calls are never missed. MaxGroups also includes integrated, end-to-end call performance reporting by individual and workgroup.

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OMNI-CHANNEL CONTACT CENTER

Our FrontStage omni-channel contact center solution enables customers to manage all of their voice and digital media customer engagement requirements. FrontStage routes, queues and reports on voice, video chat, SMS, email, fax and social media interactions. Its modular design allows customers to deploy one or all applications.

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