Enterprise Reporting and Analytics
Clobba is a simple to use reporting and analytics solution for Microsoft Teams and Teams Phone System, allowing for quick and easy access to critical data regarding usage and performance. It delivers valuable business and technical insights into trends of user adoption, call quality, employee productivity, call costs, and much more. The information is presented via daily reports, real-time dashboards, and trend monitors, all of which can be customized to an organization’s unique reporting requirements.
Clobba is included at no additional charge with Altigen's Direct Routing for Teams and is also available for Microsoft Calling Plans and 3rd party Direct Routing Solutions.
ClobbaMT extends the capabilities of the core Clobba platform by providing Microsoft Teams user adoption and collaboration reporting including Teams applications usage and employee productivity. Today’s “new normal” work from home environment makes it critical for managers and supervisors to have visibility into employees’ usage and activity to ensure people are performing according to expectations.
With the shift to work at employees the need for a comprehensive Unified Communications reporting tool has never been greater. Together, Clobba and ClobbaMT help to ensure business continuity and employee performance is maintained for your remote workforce as well as for employees working in the office.
Deployed in Azure and delivered as a managed service, Clobba delivers advanced analytics and reporting - monitoring multiple elements of Teams usages to monitor call quality, user adoption, and employee productivity level. As such, Clobba provides important insights into the use of Teams and Teams Phone System for your entire enterprise to ensure that your company is getting the maximum return on your Teams investment.
The daily dashboard report provides a configurable snapshot of Call Volume and Productivity statistics by User, including:
- Call Details and Statistics
- Inbound and Outbound Call activity
- Call Quality summary
- Answered calls, unanswered calls and call duration
Trend Analytics provides insights into organization-wide usage, based on a user-defined time period for each of the following applications:
- Application Sharing
- Instant Messaging
- File Transfer
User Adoption Report
Maximizes your investment in Teams by identifying employee adoption across a number of important categories, including:
- Total and average usage by application
- Number of active users by application
- Overall Teams application adoption
A powerful report enabling system managers to set call and video performance thresholds for 16 key quality metrics, then measures and scores the quality of each such call or video session. Sorting by user, date, and quality enables issues and trends to easily be identified for corrective action.
Standard and Custom Reports
Clobba includes a dozen standard reports covering all aspects of Teams usage. The reports can be customized to your specifications, exported to Excel or PDF, and scheduled for distribution. Clobba also includes a robust report writer enabling users to create their own custom reports from any data collected by Clobba.
ClobbaMT for Microsoft Teams
ClobbaMT reports on Microsoft Teams user activity, user adoption, and overall Teams application usage. All of this information can be used to highlight any areas of low adoption leading to further education or training.
Teams Usage Summary
The overview shows total user activity – Calls, Messages, and Chats - across the entire organization. The lower chart displays all Teams which have been set up and displays the number of Users, Messages, Channels, and Files associated with each Team. Click on a Team name to drill down to the Teams Usage Details page.
Teams Usage Details
Shows all channels for the selected Team along with the number of Messages, Attachments, and Users. The activity for each Team member and the last time they were active in the Team is also displayed. The bottom summary chart shows total activity in the Team since its creation, highlighting if a Team is still active or can be deleted.
Teams User Activity
Displays a summary view of activity for the defined date range (7, 30, 90, or 180 days). User details include User Name, Last Activity Date, and the user’s number of Calls, Meetings, Chat Messages for the defined period. Click on a User to drill down to the Teams User Details page.
Teams User Details
The User Details report provides an overview of daily employee general activity, including:
- Volumes of calls, meetings, and chat messages
- Device and One Drive usage
- Teams channels joined by employees
- Licenses allocated and in use
Why Customers Choose Clobba Reporting for Teams
Verify that your workforce, regardless of location, is working efficiently and productively.
Monitor user adoption, identify training issues, maximize your Teams investment.
Ensure that SLA’s and customer satisfaction levels are achieved for your entire workforce.
Easily monitor call quality to maintain the highest levels of service delivery.
View, track, and manage headset performance to ensure quality and minimize troubleshooting.
View and manage your SIP trunk utilization to optimize service and costs.