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Certified Direct Routing for Microsoft Teams Phone System

Direct Routing for Teams Overview

Altigen's Direct Routing SIP trunk service is specifically designed for Teams Phone System which customers can deploy instead of Microsoft Calling Plans. Fully certified by Microsoft, our Direct Routing solution delivers an average saving of 40% to Calling Plans.

A Complete Managed Service

In addition to providing cost effective SIP trunk services, we're also able to assist you with all aspects of your Teams Phone System deployment, including:

  • Migrating planning
  • Phone number porting
  • End-to-end deployment and support services

Our solutions and services are available for both end customers and Microsoft business partners. Either way, our solutions experts will ensure rapid service delivery, a smooth migration process and no service interruptions.

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SmartSIP for Teams Phone System

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Direct Routing

Cost Effective SIP Trunks (Teams Direct Routing) with intelligent, advanced call routing

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Management Portal

Simple web interface for easy porting, provisioning and configuration of SIP trunks

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Enhanced 911

SmartSIP automatically reports the telephone number and the location of 911 calls made

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Global Numbers

Choose and provision local, toll free and international numbers quickly and easily

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Flexible Service Plans

Choose from an unlimited per user plan or a cost effective per minute plan, whichever suits you best

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Built In Security

TLS/SRTP provides end-to-end encryption from desktop phones to the PSTN

Customer Scenario – SmartSIP Direct Routing

The Wonder Widget Company, with multiple offices in the United States and Canada, wanted to first route all calls to HQ, regardless of location dialed to more efficiently handle calls via centralized service departments – with calls centrally serviced then sent to the branch offices.

After implementing SmartSIP:

  • Each office has its own DID number, with all calls first routed by SmartSIP to corporate HQ, then connected to centralized service departments, if applicable, resulting in improved customer service.
  • Wonder Widget has also configured SmartSIP to route all calls from overdue customers to Collections, regardless of the individual or department requested, which has significantly reduced DSO.
SmartSIP Business Example Diagram

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