Intelligent Direct Routing for Microsoft Teams Phone System
A Smarter Direct Routing Solution
SmartSIP is a fully integrated Direct Routing SIP Trunk solution for Teams Phone System, incorporating our intelligent rules engine to optimize inbound call routing. SmartSIP can be used standalone with Teams Phone System, or in combination with Microsoft Calling Plans, depending on your requirements.
A Complete Managed Service
Our end-to-end services include: planning, number porting, provisioning, testing and ongoing support.
We’ll manage the entire process of SIP trunk service deployment and integration with Teams Phone System, or assist customers and partners doing their own deployments.
Either way our team of VoIP experts will ensure rapid service delivery, a smooth transition, and no service disruptions.
SmartSIP for Teams Phone System
Customer Scenario – SmartSIP Direct Routing
The Wonder Widget Company, with multiple offices in the United States and Canada, wanted to first route all calls to HQ, regardless of location dialed to more efficiently handle calls via centralized service departments – with calls centrally serviced then sent to the branch offices.
After implementing SmartSIP:
- Each office has its own DID number, with all calls first routed by SmartSIP to corporate HQ, then connected to centralized service departments, if applicable, resulting in improved customer service.
- Wonder Widget has also configured SmartSIP to route all calls from overdue customers to Collections, regardless of the individual or department requested, which has significantly reduced DSO.