End-to- End Deployment Services
Our expert engineers have built a comprehensive Microsoft Cloud Deployment Service to address everything from migration planning to end user training and support. We’ll help you choose the features and applications your company needs and provide all of the services required to effect a smooth transition to your new Microsoft Unified Communications solution.
The Business Challenge
As Teams Phone System is still a new solution, many customers and Microsoft partners are not yet familiar with all of the features and functionality of the system. Compounding the issue is that Teams Phone System requires additional capabilities, such as Hunt Groups and ACD in order to replace the customer’s on premises PBX. But who knows all of that stuff?
The Solution: Altigen Deployment Services
We are Microsoft Unified Communications experts, providing the applications, expertise and resources on behalf of Microsoft partners to deploy Teams Phone System. For customers having a Microsoft partner who does not want to provide Teams Phone System, we’ll work directly with the customer to deliver our complete, end-to-end migration and deployment services.
Deployment Services for Teams Phone System
Assess
We’ll work with your project team to assess and understand requirements and business continuity objectives
Test
We’ll test the entire solution and verify all functionality to ensure a smooth transition while minimizing any potential down time
Design
Based on your requirements and any customization needs we’ll design the ideal solution for your company
Train
Our admin training covers Teams Phone System plus any add-on applications and, if desired, end user training
Deploy
Including number porting, dial plans, user set up & configuration, along with SIP trunk and end point provisioning
Support
We provide Tier 1 and Tier 2 support, and interface with Microsoft as necessary for any Teams Phone System related issues
Customer Use Scenario – Deployment Services
Build-A-Pig was founded by a former high tech executive who grew up on a farm in rural Iowa as a member of the 4-H Club. Employing a B2C business model, Build-A-Pig customers design their own stuffed farm animals online, for distribution around the world. After selecting Teams Phone System Altigen was brought in to deploy the entire solution.
- Build-A-Pig wanted local phone numbers in each country in which they do business, routed back to their main customer contact center. This was easily accomplished using a combination of Altigen’s SmartSIP service and Microsoft Calling Plans - which resulted in an increase of call (and order) volume of more than 10%.
- Build-A-Pig also called on Altigen to deploy it’s web chat routing and queuing solution, enabling web chats from anywhere in the world to be routed to a customer care specialist. Now the specialists can share their design application with customers, simplifying and expediting the process of building the ideal stuffed animal.
